Best Buy has launched a $200 per year subscription version of its Geek Squad service called Total Tech Support, which — despite the name — is anything but total, and is probably also a questionable value for tech support.
The service offers subscribers 24/7 tech support over the phone or online, for most tech products in the home (even if they weren’t purchased from Best Buy). Subscribers will also be able to go into Best Buy stores to receive help with basic tech support asks, like transferring data between computers, removing a virus, and something called “Level 1 Data Recovery,” which is where this also starts to sound like a Scientology scam. What is Level 2 Data Recovery? I’m not entirely sure. But I know you have to pay for it.
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